Privacy policy

This policy explains how we collect, use and protect your personal information when you use this website or contact us. We are committed to handling your data responsibly and in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

This website is operated by HYBRID IMPROVEMENTS LTD, a company registered in England & Wales under company number 15131917, whose registered office is at Unit 27 Trent South Industrial Park, Nottingham, England, NG2 4EQ. We are the "data controller" responsible for your personal information. If you have any questions about this policy or how we handle your data, contact us at info@hybridimprovements.co.uk.

Information we collect

When you send us an enquiry through our contact form, we collect:

• Your name
• Your email address
• Your phone number (if you provide it)
• Your address (if you provide it)
• The details of the project or message you send us

Our web server also keeps standard technical logs (such as IP addresses and browser information) for security and to keep the site running properly.

How we use your information

We use the information you give us to:

• Respond to your enquiry and provide a quote
• Discuss and carry out any work you ask us to do
• Keep records of our correspondence with you

Our lawful basis for this is to take steps at your request before entering into a contract, and our legitimate interest in responding to enquiries about our services. We do not use your information for marketing without your consent, and we never sell your data.

Cookies

We use only essential cookies that are necessary for the website to function and to keep it secure (for example, to protect our forms and manage your session). We do not use analytics, tracking or advertising cookies. Because these cookies are strictly necessary, they do not require your consent, but we show a short notice so you are aware of them.

Sharing your information

We do not sell or rent your personal information to anyone. We may share it with trusted service providers who help us run our business and website (such as our hosting provider), and only where necessary. We may also disclose information where we are required to do so by law.

How long we keep it

We keep your enquiry and project information only for as long as we need it to deal with your request and for our legitimate business and legal record-keeping, after which it is securely deleted.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information, where we have no need to keep it
• Object to, or ask us to restrict, how we use your information

To exercise any of these rights, contact us at info@hybridimprovements.co.uk. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with a revised "last updated" date.